Q4 ticket triage: 30 tickets into Now / Next / Later / Cut
Harbor invoicing, ENG board, proposed ordering for the last six weeks of the quarter
The proposal in numbers
Now7 tickets24 pts
Next9 tickets50 pts
Later8 tickets92 pts
Cut6 tickets65 pts (bad)
Data
| bucket | points |
|---|---|
| Now | 24 |
| Next | 50 |
| Later | 92 |
| Cut | 65 |
Team velocity is about 32 pts per two-week sprint, so Now fits the first sprint with 8 pts of slack for interrupts. Now plus Next (74 pts) fills the quarter at about 2.3 sprints.
Ticket data
Now
Customer-facing money bugs, security, and the EU VAT deadline. Everything here has a date or an active complaint behind it.
| id | title | owner | pts | impact | why |
|---|---|---|---|---|---|
| ENG-2041 | Fix duplicate invoice emails on retry | Priya | 3 | 5 | Customers get two invoice emails and 14 support tickets came in this month |
| ENG-2047 | Rotate Stripe webhook signing secret | Marcus | 2 | 5 | Old secret expires 2026-11-06 |
| ENG-2052 | Invoice PDF renders blank on Safari 17 | Lena | 3 | 4 | Affects 11% of portal sessions |
| ENG-2058 | Raise Postgres connection pool ceiling | Marcus | 1 | 4 | Pool saturated twice during month-end runs |
| ENG-2063 | Tax ID validation for EU customers | Priya | 8 | 5 | VAT rule change takes effect 2026-11-30 |
| ENG-2066 | CSV export times out above 50k rows | Jonas | 5 | 4 | Three enterprise accounts blocked |
| ENG-2070 | Rate-limit the login endpoint | Lena | 2 | 4 | Credential-stuffing spike seen on 2026-10-11 |
low → high
Next
Revenue and retention work that starts as soon as Now clears. Order within the table is the suggested pick-up order.
| id | title | owner | pts | impact | why |
|---|---|---|---|---|---|
| ENG-2075 | Recurring invoice scheduler UI | Aiko | 8 | 4 | Top-voted request on the roadmap board |
| ENG-2079 | Bulk-send reminders for overdue invoices | Aiko | 5 | 4 | Cuts days-sales-outstanding for pilot customers |
| ENG-2083 | Audit log for permission changes | Tomas | 5 | 3 | Needed for the SOC 2 evidence request in Q1 |
| ENG-2086 | Multi-currency rounding mismatch on credit notes | Priya | 3 | 4 | Off by 1 cent on JPY and KWD so finance reconciles by hand |
| ENG-2090 | SAML SSO for the Team plan | Tomas | 13 | 4 | Blocks two deals worth $96k ARR |
| ENG-2092 | Replace moment.js with date-fns | Jonas | 3 | 2 | Cuts 70 KB from the bundle |
| ENG-2095 | Webhook delivery retries dashboard | Marcus | 5 | 3 | Support currently reads logs by hand |
| ENG-2098 | Portal: download all invoices as ZIP | Lena | 3 | 3 | Requested by accountants at year end |
| ENG-2101 | Onboarding checklist v2 | Aiko | 5 | 3 | Activation is 41% and the target is 50% |
low → high
Later
Valuable or strategic, but large or waiting on a decision. Revisit at Q1 planning.
| id | title | owner | pts | impact | why |
|---|---|---|---|---|---|
| ENG-2104 | Dark mode for the customer portal | unassigned | 5 | 2 | Nice to have; no revenue link |
| ENG-2107 | Migrate Sidekiq jobs to Temporal | unassigned | 21 | 3 | Pays off only once job volume doubles |
| ENG-2110 | Quote-to-invoice conversion | unassigned | 13 | 3 | Waiting on the quotes beta feedback |
| ENG-2113 | Slack notification when an invoice is paid | unassigned | 3 | 2 | Small but not urgent |
| ENG-2116 | Localize the UI into German and French | unassigned | 13 | 3 | Depends on the EU launch decision |
| ENG-2119 | Public API v2 cursor pagination | unassigned | 8 | 3 | Offset pagination is slow past page 400 |
| ENG-2122 | Accessibility pass on the invoice editor | unassigned | 8 | 3 | Schedule with the WCAG audit in Q1 |
| ENG-2125 | Usage-based billing prototype | unassigned | 21 | 3 | Strategic bet; needs a product spec first |
Cut
Close these with a short comment. None has a customer, a deadline, or usage data behind it.
| id | title | owner | pts | impact | why |
|---|---|---|---|---|---|
| ENG-2128 | Gantt view of payment timelines | unassigned | 13 | 1 | No customer has asked for it |
| ENG-2131 | Emoji reactions on invoice comments | unassigned | 3 | 1 | Novelty feature |
| ENG-2134 | Rewrite the PDF engine in Rust | unassigned | 34 | 2 | Cost is far above benefit and ENG-2052 fixes the actual bug |
| ENG-2137 | Rounding fix for quotes | unassigned | 2 | 1 | Duplicate of ENG-2086 |
| ENG-2140 | Legacy XML export | unassigned | 5 | 1 | Zero uses in 12 months |
| ENG-2143 | Blockchain payment rail spike | unassigned | 8 | 1 | No demand and a compliance burden |
Calls worth a second look
| ticket | placed | alternative | what would flip it |
|---|---|---|---|
| ENG-2090 SAML SSO | Next | Now | Both deals sign before Dec 15 and need SAML in the contract |
| ENG-2086 credit note rounding | Next | Now | Finance says the monthly manual fix is more than 2 hours |
| ENG-2092 date-fns | Next | Cut | No bundle-size goal is set this quarter |
| ENG-2107 Temporal | Later | Cut | Job volume stays flat through Q2 |
Export: paste this back
Final ordering as Markdown, one rationale line per bucket, tickets in pick-up order.
## Now (7 tickets, 24 pts)
_Customer-facing money bugs, security, and the 2026-11-30 EU VAT deadline; fits one sprint with slack._
1. ENG-2047 Rotate Stripe webhook signing secret (2 pts, Marcus)
2. ENG-2041 Fix duplicate invoice emails on retry (3 pts, Priya)
3. ENG-2070 Rate-limit the login endpoint (2 pts, Lena)
4. ENG-2058 Raise Postgres connection pool ceiling (1 pt, Marcus)
5. ENG-2052 Invoice PDF renders blank on Safari 17 (3 pts, Lena)
6. ENG-2066 CSV export times out above 50k rows (5 pts, Jonas)
7. ENG-2063 Tax ID validation for EU customers (8 pts, Priya)
## Next (9 tickets, 50 pts)
_Revenue and retention work that unblocks sales and activation once Now clears._
1. ENG-2090 SAML SSO for the Team plan (13 pts, Tomas)
2. ENG-2075 Recurring invoice scheduler UI (8 pts, Aiko)
3. ENG-2079 Bulk-send reminders for overdue invoices (5 pts, Aiko)
4. ENG-2086 Multi-currency rounding mismatch on credit notes (3 pts, Priya)
5. ENG-2101 Onboarding checklist v2 (5 pts, Aiko)
6. ENG-2083 Audit log for permission changes (5 pts, Tomas)
7. ENG-2095 Webhook delivery retries dashboard (5 pts, Marcus)
8. ENG-2098 Portal: download all invoices as ZIP (3 pts, Lena)
9. ENG-2092 Replace moment.js with date-fns (3 pts, Jonas)
## Later (8 tickets, 92 pts)
_Valuable or strategic but large or waiting on a decision; revisit at Q1 planning._
- ENG-2125 Usage-based billing prototype (21 pts)
- ENG-2110 Quote-to-invoice conversion (13 pts)
- ENG-2116 Localize the UI into German and French (13 pts)
- ENG-2119 Public API v2 cursor pagination (8 pts)
- ENG-2122 Accessibility pass on the invoice editor (8 pts)
- ENG-2107 Migrate Sidekiq jobs to Temporal (21 pts)
- ENG-2104 Dark mode for the customer portal (5 pts)
- ENG-2113 Slack notification when an invoice is paid (3 pts)
## Cut (6 tickets, 65 pts)
_No customer, deadline, or usage data behind them; close with a comment._
- ENG-2134 Rewrite the PDF engine in Rust (34 pts)
- ENG-2128 Gantt view of payment timelines (13 pts)
- ENG-2143 Blockchain payment rail spike (8 pts)
- ENG-2140 Legacy XML export (5 pts)
- ENG-2131 Emoji reactions on invoice comments (3 pts)
- ENG-2137 Rounding fix for quotes (2 pts, duplicate of ENG-2086)